Shipping policy

NutraMind ships BrainBoost+™ from Singapore. This policy explains what it costs, how long it takes, and what happens if something goes wrong.

Order processing

Orders are processed on business days (Monday to Friday, excluding Singapore public holidays). Orders placed on a weekend or public holiday, are processed the next business day.

Once processed, orders are dispatched within 2-7 business days. You will receive a confirmation email when your order is placed and a second email with tracking details when it ships.

We may need to hold an order for verification if the billing and delivery details do not match, or if a payment is flagged by our provider. If that happens we will contact you at the email address on the order.

Where we ship

Singapore — all addresses, including PO boxes and locker collection points where our carrier supports them.

If your country is not listed, we cannot currently deliver to you. Please contact us and we will tell you whether we expect to add it.

Shipping rates

Free standard shipping applies automatically for shipping within Singapore.

Delivery estimates

Delivery estimates are estimates, not guarantees. They begin when your order is dispatched, not when it is placed, and they exclude weekends and public holidays. Carrier delays, customs inspection, severe weather and peak periods can all extend them, and these are outside our control.

Customs, duties and taxes on international orders

Prices at checkout do not include import duties, taxes or customs charges for international destinations. Where these apply they are set by the destination country and are payable by you, usually to the carrier before delivery.

You are the importer of record. Please check your country's rules on importing food supplements before ordering — some countries restrict or prohibit them. If a parcel is refused, seized or returned by customs, we are not able to refund the shipping cost, and any refund of the goods will be net of costs we have already incurred.

Address accuracy

Please check your delivery address carefully. We ship to the address as entered at checkout. If you spot a mistake, email support@getnutramind.com immediately — we can usually correct it before dispatch, but not after.

We are not responsible for orders delivered to an incorrect address supplied by the customer. Re-delivery to a corrected address will be charged at the prevailing rate.

Failed delivery and unclaimed parcels

If a parcel is returned to us as undeliverable — wrong address, repeatedly missed delivery, or unclaimed at a collection point — we will contact you. You may choose a re-delivery at the prevailing shipping rate, or a refund of the goods with the original shipping cost deducted.

Lost, delayed or damaged parcels

If tracking has not updated for 7 business days, or your parcel arrives damaged, email support@getnutramind.com with your order number and, for damage, a photograph of the parcel and its contents.

For damage or loss in transit we will replace the order or refund it in full, at your choice. Please tell us within 14 days of the delivery date, or of the last tracking update for a parcel that never arrived, so we can raise a claim with the carrier in time.

Storage and handling

BrainBoost+™ is a pectin-based gummy. In transit it may soften or the gummies may stick together in warm weather; this does not affect the product. On arrival, store below 25°C, away from direct sunlight, with the lid closed.

Returns and refunds

Shipping charges are separate from the product refund. Our refund terms are set out in our Refund Policy.